Return Policy

Measured″'s return policy depends on the seller tier. Tier 3 and business sellers are legally required to offer a 14-day right of return under EU consumer law. Tier 1 and 2 sellers operate on a voluntary return basis.

1. Tier 3 & Business sellers — 14-day statutory return

If you purchased from a Tier 3 seller or a registered business seller, you are entitled by law to withdraw from your purchase within 14 days of delivery, without giving any reason (herroepingsrecht under Art. 6:230o Dutch Civil Code, implementing EU Directive 2011/83/EU).

• Return shipping cost: The buyer is responsible for the cost of the return shipment, unless the item was not as described or arrived damaged — in which case the seller bears the cost.
• Refund: Once the returned item is received and confirmed by the seller, a full refund of the purchase price (excluding original shipping) is processed within 5–10 business days.
• Condition on return: Items must be returned in the same condition as received. Signs of use beyond what is necessary to inspect the item may result in a partial refund.

2. Tier 1 & Tier 2 sellers — mutual agreement

Sellers at Tier 1 or 2 are private individuals and are not required to accept returns unless the item is materially not as described. Returns from these sellers are possible only by mutual agreement between buyer and seller.

If you believe the item does not match the listing, use the dispute process (see Section 4 below). Measured″ will review pre-shipping condition media and the listing description as evidence.

3. How to initiate a return

1. Open a dispute via your order page within 5 days of delivery (or within 14 days if you have a statutory right of return). Select the reason that best describes your situation.
2. Agree on return method. The seller may provide a prepaid return label, or you arrange your own shipment (keep proof of postage).
3. Ship the item. Pack it securely. We recommend insured shipping for high-value items.
4. Seller confirms receipt. Once the return is received and inspected, the seller confirms this in the platform. The refund is then processed.

4. Damaged or incorrect items

If an item arrives damaged or significantly differs from the listing, open a dispute within 5 days of delivery. Attach photos of the item as received. Measured″ will review:

• The seller's pre-shipping condition media
• The listing description and measurements
• Photos provided by the buyer

If the item is found to be not as described, the buyer is entitled to a full refund and return shipping is at the seller's expense.

5. Refund timeline

Refunds are processed within 5–10 business days after the return is confirmed by the seller or, in escalated disputes, after Measured″ issues its resolution. The refund is returned to the original payment method used at checkout.

Platform commission (4%) is refunded to the seller in the event of a full refund. Partial refunds are split proportionally.

Questions?

Contact us at info@getmeasured.nl. For disputes about specific orders, always use the dispute system in your account — email is for general queries only.